Information source: ADRH APAVE
Mission
In collaboration with other branch staff, to carry out the following;
- Provide a better level of services through the modules enhancement.
- Receive, sort and distribute courier to all departments concerned.
- Ensure that all mails are sent by 9.00am everyday.
- Follow up all pending matters.
- Maintain all files in a proper state.
- Ensure collection of fees before the end of month (standing instructions).
ACCOUNT MAINTENANCE DUTIES
- Quality assurance for all new account opened
- Quick account in eBBS as per bank process (only for individual account).
- Properly send document for action at HUB as MAKER via FileNet and escalate pending issues.
- Prepare, send to HUB and ensure that all customer signatures have been updated in the system as soon as they are received from RM and customer instruction respected.
- Request & key cheque booklet as per bank process.
- Request ATM card as per bank process.
- Manage unpaid items as per bank process.
- Dispatch in the timely customers cheques books, ATM pins & captured card while minimising risk.
- Keep ATM pins, unpaid items & cheque book in a secure locked box, maintain daily proof as well.
- Maintain customer mandate file in place under dual control & trace any movement.
- Input information under RISK promptly and properly.
- Ensure that all amendment into the system is duly authorized.
- Send on the weekly basics (Thursday afternoon) statistics to CSM.
Others
- Perform at least once a month a surprise cash check with tellers
- Dispatch in the timely customers unpaid cheques, ATM card while minimising risk.
- Ensure that unpaid cheques are timely despatched to customers under acknowledgement from them. In case they don't collect, send letters to them informing them of their unpaid cheques.
- Maintain under dual control Captured card.
- Maintain daily proof of unpaid cheques.
- Manage branch stationery by avoiding missing blank form.
- Daily do Clean Desk Policy by using 6S audit improvement required.
- Back up Customer Services Manager
- Any other matters as may be assigned from time to time.
- Expeditiously issue & dispatch attestations in line with bank policy, collect relevant charges. Send vouchers for tick back same day.
- Ensure fees are collected on bank statement request.
- Handle standing order by ensuring that client request was well set up by HUB within SLA.
- Handle promptly stop request for ATM card & cheques
- Send audit confirmation request to CRC and Trade to provide relevant information. Immediately complete request and send to auditors/customers within the TAT.
- Properly and discreetly manager bank blank forms as well as customer's documents left on your desk.
- Improve service quality by integrating Customer feedback into action points.
Profil
- University Degree ((Bac+3/4) in Finance and accountancy
- Relevant work experience in bank
- Between 28-35 years old
- Strong customer service orientation
- Strong interpersonal and communication skills
- Salesmanship, energy and drive
- Sound knowledge of administrative procedures
- Ability to provide accurate information and recommend appropriate solutions.
- Good interpersonal skills, ability to establish good relationship with colleagues and confidence in dealing with all levels of management.
CLOSING DATE: September 20th 2012
How Apply: Follow this link: http://prod.recruteasy.com/site/apave_pub
